1. General Information
As Leila Medical Travel Agency, we attach importance to the protection of the personal data of our users who visit our website, our potential patients, our clients and those who contact us. This Privacy Policy has been prepared to explain which personal data is collected, for what purposes it is processed, on which legal grounds it is based, how long it is stored and your rights.
This policy applies in particular to communications made through our website, free consultation requests, form submissions, WhatsApp communications, e-mail correspondence, analysis/statistics tools and marketing processes.
2. Data Controller
The data controller responsible for this website and the data processing activities carried out herein:
Leila Medical Travel Agency
E-mail: info@leilamedical.com
Phone: +49 15888 654417
Alternative phones: +1 551 325 3845, +90 537 2578348
Addresses:
Ruhe am Bach 11, 82377 Penzberg, Germany
525 Washington Blvd, 3rd floor, Jersey City, New Jersey 07310, USA
Orabayır Mah. Oto Cad. No:25, Kağıthane – Istanbul / Türkiye
3. Personal Data Processed
When you visit our website or contact us, the following data may be processed:
- Name, surname
- Phone number
- E-mail address
- WhatsApp contact information
- IP address
- Browser and device information
- Website usage data
- Form contents, message texts and consultation requests
- Preliminary information regarding the treatment or health tourism service you request
4. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Responding to communication requests
- Conducting free pre-consultation processes
- Obtaining information before treatment planning
- Travel coordination and patient process organization
- Improving service quality
- Measuring website performance
- Optimizing advertising and marketing activities
- Fulfillment of legal obligations
- Security, error detection and technical system management
5. Legal Grounds
Your personal data may be processed based on:
- Necessity for the establishment or performance of a contract
- Carrying out pre-contractual processes upon your request
- Your explicit consent
- Fulfillment of legal obligations
- Legitimate interests such as website security, communication management and service development
6. Hosting, Server Logs and Technical Security
Technical records may be kept by the server when you access our website. These may include IP address, visit time, referring URL, browser type, operating system and accessed pages.
7. Cookies
Our website may use necessary, preference, analytical and marketing cookies.
8. Contact Forms and Online Applications
Data you share through forms may be processed for evaluation and communication purposes.
9. Communication via E-mail, Phone and WhatsApp
Data shared via communication channels may be processed to respond and manage processes.
10. CRM and Customer Relationship Management
Personal data may be processed via Odoo CRM for managing customer relations and processes.
11. Analytics and Advertising Tools
Tools such as Google Tag Manager, Google Analytics, Google Ads and Conversion Tracking may be used.
12. Maps, Security and Other Tools
Tools such as Google Maps, Odoo CRM, Aircall and locally hosted Google Web Fonts may be used.
13. International Data Transfers
Data may be transferred outside the EU depending on service providers.
14. Retention Periods
Data is stored as long as necessary for processing purposes and legal obligations.
15. Data Subject Rights
You have rights such as access, correction, deletion, objection, withdrawal of consent and complaint.
16. Health Data
Health-related data may be processed as sensitive data.
17. Children’s Data
The website is intended for adults.
18. Updates
This policy may be updated.
19. Contact
Leila Medical Travel Agency
E-mail: info@leilamedical.com
Phones: +49 15888 654417 – +90 537 257 83 48
20. SMS / Text Messaging
By providing your mobile phone number and opting in to receive SMS messages from Leila Medical Travel Agency, you consent to receive text communications related to your inquiries, consultation requests, travel arrangements, accommodation bookings, and treatment coordination.
Message frequency may vary depending on your interaction, booking process, and travel schedule.
Msg & data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP.
For assistance, you may reply HELP or contact us at info@leilamedical.com
We use third-party service providers (such as Aircall) solely to facilitate the delivery of SMS messages on our behalf.
Mobile opt-in data and consent (including phone numbers) will NOT be shared with third parties or affiliates for marketing or promotional purposes.
All other data processing and sharing activities are conducted in accordance with this Privacy Policy.
